NucoreVision

 

 GSA STARS I - FUNCTIONAL AREA 2 – NAIC CODE 541512 Computer Systems Design Services:

 

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CLIN 9 – Information Systems Training Specialist - Senior:

 

Under general direction, organizes, prepares, and conducts complex training and educational programs for information systems or user personnel.  May design and develop in-house programs.  Maintains records of training activities, employee progress, and program effectiveness.  Competent to work at the highest level of all phases of information systems training.

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CLIN 13 – Network Engineer - Intermediate:

 

Under general supervision, oversees the purchase, installation, and support of network communications, including LAN/WAN systems.  Works on problems of diverse scope where analysis of situation requires evaluation and judgment.  Responsible for evaluating current systems.  Assists in the planning of large-scale systems projects through vendor comparison and cost studies.  Requires thorough knowledge of LAN/WAN systems, networks, and applications.  Typically requires two to five years of experience.

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CLIN 14 – Network Engineer - Senior:

 

Under general direction, manages the purchase, installation, and support of network communications, including LAN/WAN systems.  Responsible for evaluating current systems.  Works on complex problems where analysis of situation requires in-depth evaluation of various factors.  Plans large-scale systems projects through vendor comparison and cost studies.  Provides work leadership and training to lower level network engineers.  Requires expert knowledge of LAN/WAN systems, networks, and applications.  Typically requires at least five years of experience.

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CLIN 19 – UNIX Systems Administrator:

 

Responsible for the installation, configuration, and maintenance of UNIX operating systems.  Recognizes and troubleshoots problems with server hardware and applications software.  Establishes and documents standards and procedures for management review.  Requires extensive knowledge of computer operations and familiarity with shell and kernel programming.  Typically requires two to four years of experience.


Additional Labor Categories -

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TECHNICAL WRITER

 

Writes a variety of technical articles, reports, brochures, and/or manuals for documentation for a wide range of uses. May be responsible for coordinating the display of graphics and the production of the document. Requires a bachelor's degree in a related area and 4-6 years of experience in the field or in a related area. Familiar with a variety of the field's concepts, practices, and procedures. Relies on limited experience and judgment to plan and accomplish goals. Performs a variety of tasks. May lead and direct the work of others. Typically reports to a manager or head of a unit/department. A wide degree of creativity and latitude is expected.

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DOCUMENTATION SPECIALIST

 

Prepares and/or maintains documentation pertaining to programming, systems operation and user documentation. Translates business specifications into user documentation. Plans, writes, and maintains systems and user support documentation efforts, including online help screen. May require an associate's degree in a related area and 0-2 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Primary job functions do not typically require exercising independent judgment. Typically reports to a supervisor or manager.

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IT TRAINER

 

Participates in, and conducts technical training programs. Determines training objectives. Writes training programs, including outline, text, handouts, and tests, and designs laboratory exercises. Lectures class on safety, installation, programming, maintenance, and repair of machinery and equipment, following outline, handouts and texts. Administers written and practical exams and writes performance reports to evaluate trainees' performance. Requires a bachelor's degree in a related area and 2-4 years of experience in the field or in a related area. Familiar with standard concepts, practices, and procedures within a particular field. Relies on limited experience and judgment to plan and accomplish goals. Performs a variety of tasks. Works under general supervision; typically reports to a manager.

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Principal Systems Engineer

 

Establishes system information requirements using analysis of the information engineer(s) in the development of enterprise-wide or large-scale information systems. Designs architecture to include the software, hardware, and communications to support the total requirements as well as provide for present and future cross-functional requirements and interfaces. Ensures these systems are compatible and in compliance with the standards for open systems architectures, the Open Systems Interconnection (OSI) and International Standards Organization (ISO) reference models, and profiles

of standards - such as Institute of Electrical and Electronic Engineers (IEEE) Open Systems Environment (OSE) reference model - as they apply to the implementation and specification of Information Management (IM) solution of the application platform, across the application program interface (API), and the external environment/software application. Ensures that the common operating environment is TAFIM compliant. Evaluates analytically and systematically problems of workflows, organization, and planning and develops appropriate corrective action. Provides daily supervision and direction to staff. A bachelors degree in computer science or related field with 5 years experience or 7+ years of combined professional related experience.

 

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Subject Matter Expert Level I

 

Provides expert support, analysis and research into exceptionally complex problems, and processes relating to the subject matter. Serves as technical expert on project teams providing technical direction, interpretation and alternatives. Thinks independently and demonstrates written and oral communications skills. Expertise is in a subject matter area including at least one of the following: Information Systems Architecture, Telecommunications Systems Design, Architecture or Implementation, Information Systems Integration, Software Development Methodologies, Database Management and Implementation, Security Engineering, or Communications and Network Systems Management. Bachelor’s degree with over 5 years of experience and specialized knowledge of over 2 years.

 

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Subject Matter Expert Level II

 

Provides expert support, analysis and research into exceptionally complex problems, and processes relating to the subject matter. Serves as technical expert on project teams providing technical direction, interpretation and alternatives. Thinks independently and demonstrates written and oral communications skills. Expertise is in a subject matter area including at least one of the following: Information Systems Architecture, Telecommunications Systems Design, Architecture or Implementation, Database Management and Implementation, Information Systems Integration, Software Development Methodologies, Security Engineering, Storage Network Design, or Communications and Network Systems Management. Bachelors degree with over 7 years of experience and specialized knowledge of over 5 years.

 

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FUNCTIONAL AREA 3 – NAIC CODE 541513 – Computer Facilities Management Services:

 

CLIN 1 - Project Manager – Senior:

 

Responsible for all aspects of the development and implementation of assigned projects and provides a single point of contact for those projects.  Takes projects from original concept through final implementation.  Interfaces with all areas affected by the project including end users, computer services, and client services.  Defines project scope and objectives.  Develops detailed work plans, schedules, project estimates, resource plans, and status reports.  Conducts project meetings and is responsible for project tracking and analysis.  Ensures adherence to quality standards and reviews project deliverables.  Manages the integration of vendor tasks and tracks and reviews vendor deliverables.  Provides technical and analytical guidance to project team.  Recommends and takes action to direct the analysis and solutions of problems.

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CLIN 2 – Client/Server Support Analyst:

 

Under general supervision, assists with personal computer operating systems software and communication system software.  Designs, tests, and maintains personal computer systems.  Responsible for analyzing and solving personal computer-related problems.  Responsible for security, integrity, and reliability of personal computer systems.  Tests and integrates new hardware, systems and modifications to existing equipment and systems.  Performs research/investigations, analysis, design, testing, and installation of supported hardware and software.  Schedules installation of new hardware and software and modifications to existing systems.  Monitors performance of hardware and its capacity in all assigned locations.  Recommends and implements enhancements to existing hardware and systems.

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CLIN 3 – Computer Operations Manager:

 

Responsible for all activities relating to the operation of centralized data processing equipment and peripheral information systems equipment.  Establishes detailed schedules for the utilization of all equipment in the computer operations section to obtain maximum utilization.  Assigns personnel to various operations and directs their activities.  Reviews and evaluates work and prepares performance reports.  Confers with and advises subordinates on administrative policies and procedures, technical problems, priorities, and methods.  Consults with personnel in other information systems sections to coordinate activities.  Prepares activity and progress reports regarding the computer operations section.  Frequently reports to a Director of Information Systems Operations.

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CLIN 4 – Help Desk Coordinator - Intermediate:

 

Under general supervision, responds to and diagnoses problems through discussions with users.  Includes problem recognition, research, isolation, and resolution steps.  Typically is able to resolve less complex problems immediately, while more complex problems are assigned to senior level support.  May involve use of problem management database and help desk systems.

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CLIN 5 – Help Desk Coordinator - Senior:

 

Under general direction, responsible for ensuring the timely process through which problems are controlled.  Includes problem recognition, research, isolation, resolution, and follow-up steps.  Requires experience and understanding of MIS environment.  Typically involves use of problem management database and help desk system. May provide guidance/training for less-experienced personnel.

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CLIN 6 – Help Desk Manager:

 

Has overall responsibility for help desk operations associated with the identification, prioritization and resolution of reported problems.  Ensures that all phases of help desk support are properly coordinated, monitored, logged, tracked and resolved appropriately.  May maintain responsibility for development, maintenance and integrity of help desk software. Requires 3 years experience in the field.

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CLIN 7 – Help Desk Support Services Specialist - Intermediate:

 

Under general supervision, provides second-tier support to end users for either PC, server, or mainframe applications and hardware.  Handles problems that the first-tier of help desk support is unable to resolve.  May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.  Simulates or recreates user problems to resolve operating difficulties.  Recommends systems modifications to reduce user problems.  Maintains currency and high level of technical skill in field of expertise.  Escalates more complex problems to senior level.

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CLIN 8 – Help Desk Support Services Specialist - Senior:

 

Under general direction, provides second-tier support to end users for either PC, server, or mainframe applications and hardware.  Handles problems that the first-tier of help desk support is unable to resolve.  May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.  Simulates or recreates user problems to resolve operating difficulties.  Recommends systems modifications to reduce user problems.  Maintains currency and highest level of technical skill in field of expertise.

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CLIN 9 – LAN/WAN Administrator:

 

Monitors LAN, WAN, and servers.  Provides batch monitoring, tape back-up, and restoration.  Responsibilities include performing data configuration and installation of routers and firewalls.  Administers mail system and implements new database architecture.  Monitors and conducts performance evaluation of networks.  Supports, installs, maintains, and troubleshoots all local area and wide area networking devices and related software for branch offices and internal and external networks.

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CLIN 10 – Network Operations Supervisor:

 

Provides first level guidance/direction (either as a full-time supervisory position or on a project management basis) to network operation and maintenance analysts, technicians, and/or engineers.  Performs technical analysis of complex software, hardware, and transmission facility using various diagnostic tools in support of efficient network operations.  Provides guidance/direction for engineering efforts and test and evaluation programs.  Performs on-site engineering when required.  Typically requires five years of experience in operations, maintenance, and sustained engineering of LAN to WAN internetworking.  Frequently reports to a Regional Manager or Operations Manager.

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CLIN 11 – Operations/Technical Support Manager:

 

Responsible for all activities relating to technical guidance for planning, directing, and monitoring information systems operations.  Plans and recommends machine modifications or additional equipment to increase the capacity of the system.  Prepares operational cost estimates for current and proposed projects.  Evaluates vendor proposals for purchases of hardware.  May manage related outsourcing contracts and service levels.  Directs compilation of records and reports concerning production, machine malfunctioning, and maintenance.  May advise or consult on organizational, procedural, and workflow plans, methods, and procedures analysis.  Analyzes the results of workflow plans, monitors the operating system(s) and recommends changes to improve processing and utilization.  May have departmental staff responsibility.  Frequently reports to an Information Systems Operations Manager or Director of Information Systems Operations.

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FUNCTIONAL AREA 3 – NAIC CODE 541513 – Computer Facilities Management Services:

 

CLIN 1 - Project Manager – Senior:

 

Responsible for all aspects of the development and implementation of assigned projects and provides a single point of contact for those projects.  Takes projects from original concept through final implementation.  Interfaces with all areas affected by the project including end users, computer services, and client services.  Defines project scope and objectives.  Develops detailed work plans, schedules, project estimates, resource plans, and status reports.  Conducts project meetings and is responsible for project tracking and analysis.  Ensures adherence to quality standards and reviews project deliverables.  Manages the integration of vendor tasks and tracks and reviews vendor deliverables.  Provides technical and analytical guidance to project team.  Recommends and takes action to direct the analysis and solutions of problems.

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CLIN 2 – Client/Server Support Analyst:

 

Under general supervision, assists with personal computer operating systems software and communication system software.  Designs, tests, and maintains personal computer systems.  Responsible for analyzing and solving personal computer-related problems.  Responsible for security, integrity, and reliability of personal computer systems.  Tests and integrates new hardware, systems and modifications to existing equipment and systems.  Performs research/investigations, analysis, design, testing, and installation of supported hardware and software.  Schedules installation of new hardware and software and modifications to existing systems.  Monitors performance of hardware and its capacity in all assigned locations.  Recommends and implements enhancements to existing hardware and systems.

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CLIN 3 – Computer Operations Manager:

 

Responsible for all activities relating to the operation of centralized data processing equipment and peripheral information systems equipment.  Establishes detailed schedules for the utilization of all equipment in the computer operations section to obtain maximum utilization.  Assigns personnel to various operations and directs their activities.  Reviews and evaluates work and prepares performance reports.  Confers with and advises subordinates on administrative policies and procedures, technical problems, priorities, and methods.  Consults with personnel in other information systems sections to coordinate activities.  Prepares activity and progress reports regarding the computer operations section.  Frequently reports to a Director of Information Systems Operations.

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CLIN 4 – Help Desk Coordinator - Intermediate:

 

Under general supervision, responds to and diagnoses problems through discussions with users.  Includes problem recognition, research, isolation, and resolution steps.  Typically is able to resolve less complex problems immediately, while more complex problems are assigned to senior level support.  May involve use of problem management database and help desk systems.

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CLIN 5 – Help Desk Coordinator - Senior:

 

Under general direction, responsible for ensuring the timely process through which problems are controlled.  Includes problem recognition, research, isolation, resolution, and follow-up steps.  Requires experience and understanding of MIS environment.  Typically involves use of problem management database and help desk system. May provide guidance/training for less-experienced personnel.

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CLIN 6 – Help Desk Manager:

 

Has overall responsibility for help desk operations associated with the identification, prioritization and resolution of reported problems.  Ensures that all phases of help desk support are properly coordinated, monitored, logged, tracked and resolved appropriately.  May maintain responsibility for development, maintenance and integrity of help desk software. Requires 3 years experience in the field.

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CLIN 7 – Help Desk Support Services Specialist - Intermediate:

 

Under general supervision, provides second-tier support to end users for either PC, server, or mainframe applications and hardware.  Handles problems that the first-tier of help desk support is unable to resolve.  May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.  Simulates or recreates user problems to resolve operating difficulties.  Recommends systems modifications to reduce user problems.  Maintains currency and high level of technical skill in field of expertise.  Escalates more complex problems to senior level.

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CLIN 8 – Help Desk Support Services Specialist - Senior:

 

Under general direction, provides second-tier support to end users for either PC, server, or mainframe applications and hardware.  Handles problems that the first-tier of help desk support is unable to resolve.  May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.  Simulates or recreates user problems to resolve operating difficulties.  Recommends systems modifications to reduce user problems.  Maintains currency and highest level of technical skill in field of expertise.

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CLIN 9 – LAN/WAN Administrator:

 

Monitors LAN, WAN, and servers.  Provides batch monitoring, tape back-up, and restoration.  Responsibilities include performing data configuration and installation of routers and firewalls.  Administers mail system and implements new database architecture.  Monitors and conducts performance evaluation of networks.  Supports, installs, maintains, and troubleshoots all local area and wide area networking devices and related software for branch offices and internal and external networks.

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CLIN 10 – Network Operations Supervisor:

 

Provides first level guidance/direction (either as a full-time supervisory position or on a project management basis) to network operation and maintenance analysts, technicians, and/or engineers.  Performs technical analysis of complex software, hardware, and transmission facility using various diagnostic tools in support of efficient network operations.  Provides guidance/direction for engineering efforts and test and evaluation programs.  Performs on-site engineering when required.  Typically requires five years of experience in operations, maintenance, and sustained engineering of LAN to WAN internetworking.  Frequently reports to a Regional Manager or Operations Manager.

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CLIN 11 – Operations/Technical Support Manager:

 

Responsible for all activities relating to technical guidance for planning, directing, and monitoring information systems operations.  Plans and recommends machine modifications or additional equipment to increase the capacity of the system.  Prepares operational cost estimates for current and proposed projects.  Evaluates vendor proposals for purchases of hardware.  May manage related outsourcing contracts and service levels.  Directs compilation of records and reports concerning production, machine malfunctioning, and maintenance.  May advise or consult on organizational, procedural, and workflow plans, methods, and procedures analysis.  Analyzes the results of workflow plans, monitors the operating system(s) and recommends changes to improve processing and utilization.  May have departmental staff responsibility.  Frequently reports to an Information Systems Operations Manager or Director of Information Systems Operations.

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CLIN 13 – PC Systems Specialist:


Under general supervision, performs analytical, technical, and administrative work in the planning, design, and installation of new and existing personal computer systems.  Works on moderately complex applications. Confers with end users to determine types of hardware and software required.  Writes programs to fulfill requirements or selects appropriates off-the-shelf software and modifies to suit.  May maintain or utilize telecommunications protocols.  Installs new hardware and maintains existing hardware.  Trains end users in the use of equipment and software.  Frequently reports to PC Support manager.

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